Dealing with Difficult People – Webinar

Strategies, tips and techniques for fighting frustration in the workplace.
A Pryor Learning/Career Track Seminar sponsored by PERMA.
Presented by Brent Scarpo

Do you recognize these people? The Know-It- Alls, The Passives, The Dictators, The “Yes” People, The “No” People, The Gripers? Of course you recognize them! They’re some people you work with, the people requesting your services, or even perhaps maybe someone you live with. This webinar is designed to focus on key communication skills development to help de-stress your difficult relationships, on the job and off.

Key takeaways include:

• Understanding the difficult people in your lives.
• Knowing specifically what to do and say.
• Learn how to derail problem people.
• Help to reinforce the most positive behavior and bring out the best in people.

Click here for more information.
If you have questions about this webinar, please contact Sigrid Vompa, Safety Training Coordinator, via svompa@perma.org or call 518-220-0386.

Brent Scarpo has over thirty years of experience as an educator, producer, writer, director, and casting director in Hollywood. He has worked on such well-known films as The Shawshank Redemption, Air Force One, and Matilda. As a transformational speaker, he is best known for his educational film Journey to a Hate Free Millennium, the stories of Matthew Shepard, James Byrd, Jr, and the student shootings at Columbine High School. Brent believes each of us was born to make a difference in the world, and through his speaking programs, he conveys to participants his passion for trying to make a difference one program at a time.