Front Desk Safety & Security Workshop – Webinar

Presented by: Fred Pryor / CareerTrack
Sponsored by PERMA

In this training, you’ll discover a variety of tools, techniques and strategies for securing your front desk area and staying in control when faced with a variety of situations.

Topics will include:

• Assessing your front desk area and eliminating potential security breaches, dangerous situations and safety hazards
• Best ways to respond when emergencies arise – both natural disasters and human threats
• Dialing 911 – what to do if you are suddenly required to make that call
• Techniques for defusing escalating tempers
• How to keep up with visitors, packages, phone calls and email
• Warning signs that can help you identify people who may pose a threat to you, your organization or its employees
• Safety policy procedures for: handling suspicious packages, envelopes or other delivery items; disgruntled visitors; threats made over the phone; verbal abuse

Who should attend?

• Receptionists/Secretaries/Assistants
• Front Desk Staff
• Clerks
• Facility Managers
• Security Personnel